Don’t treat customers like numbers

Today I was out cycling with my daughter who has really come on a treat with her cycling this year. We were passing through a quiet residential road and came across a house called “Canopus” “What does that mean Daddy?” asked Bethan. “I’ve no idea.” I admitted “but it’s a nice name isn’t it” Typical childish inquisitiveness Bethan continued “Why do houses have names Daddy rather than numbers?” I stopped and had to think about that one as I’ve never been asked that question before. “I guess it’s a prestige…

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Sales Lessons from a Fossil Hunter

Here’s a timely reminder for all salespeople and coaches from a real life fossil hunter. The idea of hunting for fossils fascinated me and my three children whilst on holiday in Dorset’s Jurassic Coast last month. I mean the chance of uncovering a dinosaur or two was just too much for us all and it was this that drove us to the famous fossil shop at Charmouth. Owned and run by a real life professional fossil hunter, the shop was a paradise of fossils of all shapes and sizes. And…

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Your Customer Care account in credit?

Is your Customer Care bank account in credit? With the credit crunch biting many of us are keeping a close eye on our bank accounts lest they go into the red. If you do, be prepared for a hefty fine from the bank. But what about our customer care bank account? It’s a clever analogy really because it really helps us to focus on continuous good customer care. Let me explain Last month I was on business in Ipswich and stopped off at a Travel Lodge just outside of town…

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