Sales Lessons from a Fossil Hunter

Here’s a timely reminder for all salespeople and coaches from a real life fossil hunter. The idea of hunting for fossils fascinated me and my three children whilst on holiday in Dorset’s Jurassic Coast last month. I mean the chance of uncovering a dinosaur or two was just too much for us all and it was this that drove us to the famous fossil shop at Charmouth. Owned and run by a real life professional fossil hunter, the shop was a paradise of fossils of all shapes and sizes. And…

Read More

Your Customer Care account in credit?

Is your Customer Care bank account in credit? With the credit crunch biting many of us are keeping a close eye on our bank accounts lest they go into the red. If you do, be prepared for a hefty fine from the bank. But what about our customer care bank account? It’s a clever analogy really because it really helps us to focus on continuous good customer care. Let me explain Last month I was on business in Ipswich and stopped off at a Travel Lodge just outside of town…

Read More

Life is a Rollercoaster

This week I’d like to show you a great tip when you really need to appreciate what your customer is thinking. Ideal for the consultative salesperson and sales coach.I’ve never travelled on a rollercoaster. Honest, I know it sounds remarkable, but I’ve never had the courage to climb in the small cab and ride the heart wrenching and stomach churning experience. Until one afternoon over Christmas when my youngest son dared me to get on the ride at Poulton’s Park. Now if you ever want to motivate me to do…

Read More