Has Complacency Set In?

I call it complacentitis – the disease that sets it as soon the as the customer is secured. After a while, we reduce the quality of our service. Last year, due to being busy in my work, I employed the services of a domestic who would clean my small terrace in Cheltenham every other week. In the first few weeks, it was first class. Everything done correctly, shirts ironed as well. However, recently standards have dropped, so much that I have to leave notes out on things that need doing.…

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