Has Complacency Set In?

I call it complacentitis – the disease that sets it as soon the as the customer is secured. After a while, we reduce the quality of our service. Last year, due to being busy in my work, I employed the services of a domestic who would clean my small terrace in Cheltenham every other week. In the first few weeks, it was first class. Everything done correctly, shirts ironed as well. However, recently standards have dropped, so much that I have to leave notes out on things that need doing.…

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The Zebra Crossing

In my home town of Cheltenham, I’ve adopted a bicycle to get me around town. To the gym, the supermarket, the doctors. All journeys can be completed by bike which is much healthier, better for the environment and saves me driving my car. I still use my car for longer journeys and work trips but around town I prefer to use my bike. The advantage I have, is I know how to both cycle and drive around town, so I see things from both points of view Let me start…

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