Detail, detail, detail…don’t give me detail

I read at the weekend about a British firm who legally acquired the souls of thousands of their online shoppers.  How bizarre?  The online store, Gamestation, put a clause in their Terms and Conditions stating "By placing an order via this website, you agree to grant us a non-transferrable option to claim, for now and for ever more, your immortal soul" It was all a joke but it proves that most of us just don't read the small print or detail. And I think they're right. The internet age has…

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Premature Solutioneering

Sometimes as coaches or salespeople we jump in too quickly with solutions. We're all guilty of this disease I call premature solutioneering. It's April, the weather has been fabulous and it's now the time of the year for the Brit's favourite weekend past-time.  No, it's not gardening, decorating or grass cutting although that's close - it's car booting. All day we've been preparing for a morning Car Boot Sale and all around the house, sheds, gardens we've been busy getting stuff together to sell. My two sons are keen to make…

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How to get your people to want to perform better

Hands up all who cut their grass this weekend or got mighty close to doing so?  The middle of March and it's the time of year when real men are scared to open the back door in case they hear the sound of lawn mowers.  Or to be more accurate, their partners hear that distinctive hum of a motor running somewhere in the neighbourhood. And those immortal words "darling, everyone else is cutting their grass - don't you think you should be?" I get caught out every year with the…

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