KAV Opening Rules OK

KAV, what’s that? It’s a rule for opening any presentation or training session that you’re doing. We all know how important it is to get onto a great start, to engage the audience, to compel them to want to listen further. Here’s how. KAV – kinaesthetic, auditory and visual – in that order. Start off something that has feeling, emotion, humour – that’s the kinesthetic or Kino start. Use a story that explains who you are. I have a couple of favourites I use that really show who I am,…

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How to Get Immediate Attention

I’m on an express train travelling home from Glasgow. The Virgin Pendalino is whizzing at over 100mph though the borders and the ride is very comfortable. The problem is we started 15 minutes late and I’ve a connection at Lancaster. On the intercom and announcement begins “I’ve just found out that this train has caught up and is now on schedule”. I breathed a sigh of relief. The announcement piqued my attention, funny that. But using the phrases: Breaking news I’ve got good news We’ve recently developed a new service…

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Will AI Take Over Your Job?

Yesterday I was working with some phone based salespeople and we stumbled across the topic of AI – or automated intelligence – and how this will eventually take over transactional selling and advising. Where the process is fairly simple – such as explaining how a repayment mortgage works or a fixed rate product – AI will take over. One of the group challenged me on this and said that AI can never imitate a human’s voice on the phone. Immediately someone volunteered some evidence which was extremely compelling. It’s a…

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