Times they are a changing

Times they are a changing Sang Bob Dylan in the swinging 60’s but I don’t think the poor old busker was singing that tune as we all passed him by on the busy Central Line below Oxford Street in London. I wasn’t the only one wearing them. Indeed at least half the busy commuters were wearing them…earphones of course attached to iPods feeding us music of our choice to block out the torrid boring commute. Almost everyone you turned to had earphones in their ears and if you singled out…

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Weasel Words know when and when not to use them

Weasel Words – know when and when not to use them I heard a lovely phrase the other day that got me thinking about language in selling and coaching. The phrase is weasel words and they’re used to describe words that are a bit wimpy or weasel’ly which serve little or no purpose, inspire no confidence or have no backbone or credence. I guess like a weasel! Words such as obviously, perhaps, maybe, absolutely, might, possibly, hopefully. The list goes on. Our language can be full of these weasel words…

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Tips to Keep in Touch

Are you also finding that you are putting more energy into prospecting, spending more time seeking out new customers, fully utilising your CRM system, trying to keep in touch with prospects to move the sales cycle forward. All sorts of research show that we’re notoriously bad at this follow up. We’re great at the call, building a rapport, asking questions and such, but when the customer is not ready to move onto the next stage, we can go cold on the follow up. Sometimes it’s difficult to make a follow…

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