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Category: Business to Business

RAMP Up Your Online Meeting Starts

December 15, 2020
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| Categories: Business to Business, Business to Consumer

If you're running online live meetings and workshops on Zoom or Teams, then you need to start them properly, briefly and respectfully to the learners who don't want to faff around anymore. I use RAMP to remind me what to do: R – Roles for everyone - do you want them to get involved, turn on audios, ask questions as you go—set expectations. A – Agenda – make sure you have a plan and stick to the timings. People have more meetings on Video during the day and leave very…

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Using Single-Use Video Calls in Sales

October 20, 2020
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| Categories: Business to Business, Business to Consumer, Inner Game

Do you remember single-use cameras? Cheap plastic cameras that came with a film built-in, very popular in weddings where guests took shots themselves and left the camera on the table to be developed later. This idea stems from those. We’ve all used Zoom or Teams or another kind of video package where we connect with one or more people to have a conversation or meeting. Try using the same software for another purpose – that is to hook up with someone for a long time as if you were sitting…

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10 Tips to Engage with Customers Over Zoom

September 29, 2020
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| Categories: Business to Business, Business to Consumer

Have a chair with a firm back and keep your body relatively still, especially your head. Enlarge your camera so that your head and shoulders are seen. Customers will want to engage with your face, your expressions, eye contact and mannerisms on video, not your arms and body. Raise your webcam so that the lens is level with your eyes. You don’t want to look down on your customer, do you? Or give them a view of your nostrils. Summarise more often when on video, test the customer more too.…

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