The Sixty Minute Sales Audit

Every salesperson thinks they’ve heard it all and, by and large, they have; the trouble is there is often a gap between what they know and what they do. Sales and communication specialist Paul Archer has created an audit that enables salespeople of all experience levels to measure the gap between what they could be doing and what they are doing.

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Handling Conflict in the Financial Advising Workplace

The keynote will use the SDI® Strength Deployment Inventory to form the framework of the content. A superbly simple and visual tool to understand people, their motivations and drives and particularly useful in handling conflict in the workplace. Paul Archer is a licensed practitioner of the SDI®

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Staying on the Balcony

Using the advanced thinking available from NLP (Neuro-Linguistic Programming), Paul will share with you 7 tools that you can use immediately in your practice to be able to deal with all the situations thrown at you in your fast-paced business life. Mixing processes and skills with humour and stories, Paul will engage your attention in this session. The tools shown are vastly flexible and can be used the next day and will help you reduce any anxiety or pressure felt in business interactions.

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Face to Face Communications Rules OK!

Advisers and paraplanners are reacting against the current trend to focus overwhelmingly on electronic communication and social networking. Our most valuable work is typically through personal contact in meetings and social events. Paul’s talk examines how to revitalise your natural ability to communicate face to face by understanding how people think and how you can maximise your communication with them. Paul will be using tools from NLP to help you become master communicators.

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Selling to the Gen Y Generation

The Gen Y generation were generally born since 1985 and are now busy consumers in the market, buying your products and services. This talk shows you how to maximise your selling strategies to appeal to this unique generation

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Handling the Inner Game – Sales Resilience Strategies

The Inner Game is a term used by sports psychologists to describe the inner dialogue that determines winners and losers

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Insurance Selling Masterclass

Highly specialised talk, to guide sales advisers who sell loans and mortgages to ensure their customers are fully protected with additional policies

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The Ape in us all – Body Language Skills

Deep down, we’re still animals – apes in fact. Much of our communication is still non-verbal. Paul’s talk will explore how to maximise the use of your body language and to recognise and adapt to your customer’s non-verbal signals

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Colouring in Your Customer

Using the SDI (c) Model. Simply understand your customer’s motivation. Match your selling style to their way of buying. Influence them more effectively

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Hypnotic Selling Skills

For sales people and anyone who needs to influence people at work, and that’s just about everyone. Hypnotic selling isn’t hypnosis in the formal sense. It’s the art of being able to influence people’s opinions, desires, thoughts, and actions during a regular conversation. Conversational Hypnotism teaches you how to use Hypnosis in everyday conversation, by using certain “Hot Words”, tones of voice and intonation.

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Beware of speaker phones

Be careful of speaker phones or hands-free mobile phones as they might be giving your customer the wrong message. This afternoon I was sitting in Starbucks enjoying a double espresso and the guy on the next table was using his mobile phone with his speaker enabled. I appreciate that mobile phones are supposed to give us all radiation poisoning if we press them to our ear, but the information he was giving his customer was terribly public. He didn’t seem to mind bless him, but I bet the customers did,…

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Your Customer Care account in credit?

Is your Customer Care bank account in credit? With the credit crunch biting many of us are keeping a close eye on our bank accounts lest they go into the red. If you do, be prepared for a hefty fine from the bank. But what about our customer care bank account? It’s a clever analogy really because it really helps us to focus on continuous good customer care. Let me explain Last month I was on business in Ipswich and stopped off at a Travel Lodge just outside of town…

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Mirror mirror on the Wall

Do you dive in head first into business speak with customers or coachees? Here’s a simple reminder for us all. Mirror mirror on the wall, who is the fairest of them all? I hear suit sales are up so are fountain pen sales. It’s all the extra business meetings we’re having. British Airways is even offering free business class flights to anywhere in the world to small business owners looking to export abroad. It seems that in these tough times, we’re all out drumming up business with face to face…

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