Solving Customers Problems the Condor Way
Posted by Rapportseller in Care, Inner Game on 31. Jul, 2010 | No Comments
Later this month we’re over to France again for our summer holiday. Can’t wait. Once again we’re travelling with Condor Ferries - wouldn’t use anyone else. Why? Let me explain.
2004, summer. Packed the gills was my car - 3 excited children in the back, my wife and I in the front, thrilled to be heading [...]
Just Recruit Nice People
Posted by Rapportseller in Care on 10. Apr, 2010 | No Comments
Easter week here in the UK, is a great time to relax, enjoy some time with your family. I took the week off as the weather has been gorgeous and decided to venture out and go visit some tourist attractions with the children.
And like many thousands of Brits, we were able to experience customer service [...]
The Tale of Two Carts
Posted by Rapportseller in Inner Game, Retail on 27. Mar, 2010 | No Comments
I love travelling on trains when on business. It ticks all the boxes for me. Good with my CO2’s, laptop on the table, comfy seat, countryside whizzing by, no effort from me, cost effective, quiet carriage and a fresh cup of coffee.
And it’s the last benefit that reminded me of selling practices last week.
Gloucester to [...]
