Solving Customers Problems the Condor Way
Posted by Rapportseller in Care, Inner Game on 31. Jul, 2010 | No Comments
Later this month we’re over to France again for our summer holiday. Can’t wait. Once again we’re travelling with Condor Ferries - wouldn’t use anyone else. Why? Let me explain.
2004, summer. Packed the gills was my car - 3 excited children in the back, my wife and I in the front, thrilled to be heading [...]
Giving Customers Ground Rules
Posted by Rapportseller in B2B, Phone, Retail on 23. Apr, 2010 | No Comments
I have to say I’ve just about had enough of our Sky+ box. That’s the gadget that records live TV here in the UK. Its strength is its weakness. You see, recording programmes is a breeze and anyone can now do it.
That’s the problem as my children are always recording their own shows and hitting [...]
