Solving Customers Problems the Condor Way
Posted by Rapportseller in Care, Inner Game on 31. Jul, 2010 | No Comments
Later this month we’re over to France again for our summer holiday. Can’t wait. Once again we’re travelling with Condor Ferries - wouldn’t use anyone else. Why? Let me explain.
2004, summer. Packed the gills was my car - 3 excited children in the back, my wife and I in the front, thrilled to be heading [...]
The Fathers Day Card and Assumptions
Posted by Rapportseller in B2B, Coaching, Inner Game, Retail on 10. Jul, 2010 | No Comments
Last month was Fathers Day here in the UK. And if you’re a father, like me, you get to put your feet up for a whole day, have lots of attention and get the Fathers Day Card treatment.
And it’s the cards that tickle me everytime. They’re just so corny, so stereotypical of a dad. Beer [...]
It’s all in the head
Posted by Rapportseller in Inner Game, Phone on 19. Jun, 2010 | No Comments
Today I’ve been helping some sales people learn how to pick up the phone and call new customers. Sounds pretty easy really but as soon I mentioned they were going to be phoning people who weren’t expecting their call, they froze. You could visibly see the fear in their eyes.
It’s all in the head.
We know [...]
