How to Get Immediate Attention

I’m on an express train travelling home from Glasgow. The Virgin Pendalino is whizzing at over 100mph though the borders and the ride is very comfortable. The problem is we started 15 minutes late and I’ve a connection at Lancaster. On the intercom and announcement begins “I’ve just found out that this train has caught […]

Modern Calling

I do a lot of coaching and mentoring for professional advisers – lawyers, accountants, mortgage advisers, Business Development Managers, IFAs – who all need to drum up new business from time to time. Most of them are not cut out to make cold calls and indeed, in their professions, this is wholly undesirable and dilutes […]

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