How to Handle Setbacks

This week I made a mistake which cost me money. My train was delayed coming back from London and I returned to my car with a bright yellow penalty notice on it. I’d exceeded my time paid for that morning. I should’ve realised and phoned Ringo to extend it but I didn’t think. And it […]

It Seems Like You…

It seems like you… What’s your talk ratio? When you’re selling that is. Is it 50:50? Or do you talk more. It really ought to be skewed more to the customer talking if you’re in explore mode and here’s a neat tip to help. Rather than keep on questioning, use the “it seems like you…”. […]

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