With my three children more interested in their Xboxes and WhatsApp than playing football in our field next door, Claire and I decided, to fence it off and bring two sheep to keep the grass down. The first task was to fence off the field into two paddocks and we employed a local fencing contractor […]
Don’t double the talk from Paul Archer on Vimeo. Paul explains the danger of doubling the talk when coaching salespeople in the field and uses the metaphor of TV football pundits.
It’s all in the name. Mention cross sell or up sell to customer care people and they cringe. I know, I’ve been training these skills for years to people on counters and front of house who were never recruited to sell. So let’s change the name to upgrade. “Are you looking to upgrade?” sounds alluring […]